How do you actually speak to someone at Hermes? Domestic Order Help. No, Hermes are dreadful, I stopped using a supplier because they used Hermes, they never even made it down our road. That opens a ticket for you and you can deal with it through that on their website. Hermes is the leading expert for integrated solutions along the supply chain and a partner for national and international trading companies. Information on how to complain if the service you receive is below your expectations. In these details, you will be able to find Hermes’ phone number, Hermes’ address, Hermes’ email as well as Facebook, Twitter and other social networks that Hermes may be subscribed to. Hermes is the UK's leading consumer delivery specialist. Complaints handling is available on the Hermes website via ‘Customer Support.’ The first step is to call on the complaints line 0330 333 6556 or 0844 272 7672. Then you can select a topic of your concern in the given list of options and it will connect you to an adviser of the support team. Firstly, Hermes has to include a set of contact details on its website and in the terms and conditions. I plan to use Royal Mail, as at least they can leave the parcel at the local post depot for the customer to collect the item itself. My point, is now that I'm trying to contact My Hermes, to find out what I can do, either, re-schedule for the customer or request the item be sent back to me. To access the Parcel2Go Live chat you can click on the image below See the other organizations in the live chat directory by clicking here They are available on live chat 8am – 6pm Monday to Saturday. 864 talking about this. To be fair on My Hermes once you get a ticket open, they do refund you for what you sold it on Ebay (as long as you are covered) AND what you paid to send it with them. You can find contact details for Hermes (UK) above. This connects you to a UK office. Why can't I speak to a human? Hermes did not state which neighbour it was left with. If you have a question regarding a domestic order, you’ll need to speak to our specialised team. I have been to all the neighbours that would normally take in parcels for me, none have any knowledge of it. It can be a handicap at times like this, but I'm not going to get one just because I can't download something like a parcel delivery app. Have tried to get information on Hermes website and query line, both are useless and of no assistance at all. Need to speak to someone? I knew because by day 5 I was stood outside from "10 deliveries to go". Discussion in 'General Discussion' started by Lysander, 7 Jan 2021 ... my friend. Domestic – UK to UK. Click ‘call’ and we’ll give you a … Hermes (UK) complaints contacts. Use this comments section to discuss problems you have had with Hermes (UK), or how they have handled your complaints. 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